TanukiFamily — Вместе есть!

Actually does

• ✓Food delivery90% of reviews
• ✓Order Tracking(bonus)40% of reviews
• ✓Loyalty Program30% of reviews
• ✓Coupons20% of reviews
• ✓Product Catalog30% of reviews
• ✓Customer Support(bonus)30% of reviews
• ✓Добавление в мобильный кошелёк(bonus)5% of reviews

Common complaints

• ✗Delivery delays and postponements23% of mentions

  «I ordered food, the delivery time was 40-50 minutes... the courier doesn't answer the phone... they ask if we cancel the order? So you ordered, paid, but they can't hire enough couriers so the order arrives on time»

• ✗Ineffective customer support (primitive bot, rudeness)16% of mentions

  «Lack of feedback (only an absolutely primitive 'bot' from 10 years ago), support blatantly lies and says the courier was at the location»

• ✗Strict loyalty program conditions (easy to lose tier during ordering breaks)13% of mentions

  «When I didn't have money for a few months, my tier dropped. Now without bonuses it's not worth ordering for me»

• ✗Decline in food quality and reduced menu selection13% of mentions

  «Sushi got worse (they especially do rice poorly), quality declined in everything»

• ✗User interface issues (freezing, incorrect function behavior)10% of mentions

  «You enter, it asks to select an address and nothing happens»

What people praise

• ★Delicious and high-quality food (sushi, rolls, seafood)

  «Everything is delicious, high-quality, fast. VERY TASTY, FOOD OF THE GODS»

• ★Fast delivery (within 30-60 minutes)

  «Tasty rolls, delivered very quickly!!! Thanks to the delivery driver for the speed!»

• ★Polite and professional couriers

  «The staff is very polite and friendly, courteous couriers. Thanks to the delivery person for the speed!»

• ★Frequent promotions, discounts and bonuses

  «I order constantly, there are often promotions and discounts. Daily promotions, discounts and gifts»

• ★Good packaging and presentation (heat retention and appearance)

  «Well packaged, rolls arrived warm»

Where to install