LightInTheBox Online Shopping
★ 3.6What it actually doesLightInTheBox is a marketplace offering cheap clothing, gadgets and electronics from China with delivery to 200+ countries, but suffers from delivery issues, technical instability and complaints about undelivered orders and missing refunds.
Actually does
- ✓Marketplace70% of reviews
- ✓Product Catalog60% of reviews
- ✓Price comparison30% of reviews
- ✓Coupons20% of reviews
- ✓Russian localization(bonus)10% of reviews
- ✓Отзывы пользователей о товарах10% of reviews
Claimed, but not confirmed by reviews
- ⚠Product Search
- ⚠Order Tracking
- ⚠Loyalty Program
- ⚠Push Notifications
- ⚠Multi-currency
Common complaints
- ✗Delivery issues: item didn't arrive, delays, wrong address40% of mentions
«Ordered goods, paid for them, one item didn't arrive, another came incomplete»
- ✗Fraud accusations: money deducted but product not delivered, refund denied30% of mentions
«You're scammers!!! You took money from my account but didn't send the product»
- ✗Overpriced shipping, especially to CIS countries25% of mentions
«Long and quite expensive delivery (to Kazakhstan). Shipping costs 4 times more than the item itself»
- ✗Technical instability: app doesn't load, buttons unresponsive20% of mentions
«No pictures, nothing loaded. Buttons don't respond»
- ✗Poor customer support: not responding to requests15% of mentions
«Customer support doesn't respond»
What people praise
- ★Affordable prices and discounts
«Very diverse selection and affordable prices!!!»
- ★Large selection of products
«Very diverse selection and affordable prices!!!»
- ★Product quality matches the description
«Thank you, quality product, matches the description!»
- ★Convenient app
«The app is really good»
- ★Good customer service
«Really liked the customer service»