Hotels and Flights
★ 4.8What it actually doesOneTwoTrip app offers everything for travel: flights from 800 airlines, 3,000,000 hotels and guesthouses, RZD train tickets, car rentals, and tours.
Actually does
- ✓Flight search35% of reviews
- ✓Hotel search15% of reviews
- ✓Билеты на поезда РЖД8% of reviews
- ✓Customer Support(bonus)45% of reviews
- ✓Data export(bonus)2% of reviews
- ✓Seat Selection6% of reviews
Claimed, but not confirmed by reviews
- ⚠Ride-sharing
- ⚠Билеты на автобусы
- ⚠Экскурсии и туры
- ⚠Cashback and Rewards
- ⚠Информация о рейсах (возраст ВС, расстояния, рейтинги опозданий)
- ⚠Virtual Card
Common complaints
- ✗Critical issues with refund processing32% of mentions
«Over 1.5 months without money and support. There was a force majeure: the flight was officially cancelled. OneTwoTrip just ghosted us.»
- ✗Unavailable or non-functional customer support38% of mentions
«24/7 support doesn't work, they don't respond to emails. Impossible to reach them.»
- ✗Hotel booking issues (photos don't match, hotel doesn't confirm reservation)12% of mentions
«I booked a hotel, the money was charged, but when I checked in it turned out there was no reservation. I had to pay again on the spot.»
- ✗Errors in seat selection and passenger data entry12% of mentions
«For the Lastochka train, I selected a seat at the edge, but ended up with a middle seat. The app was downloaded long ago and I haven't noticed any improvements.»
- ✗Inconvenient and unusable tripcoins system4% of mentions
«Inconvenient and unclear system for using funds in the savings account. Clearly designed so customers cannot use these funds.»
What people praise
- ★Convenience and simplicity of ticket booking
«Convenient, easy to buy tickets. As always, everything clear, fast, and cheap.»
- ★Good service (when it works)
«Guys, I don't know where and how to give you 100 out of 10. They just helped in an impossible situation. Great service and tech support.»
- ★Good selection of airline tickets from multiple carriers
«Flew direct from Yekaterinburg to Goa, got the seat I selected, didn't need the travel insurance I bought.»
- ★Fast refund processing (when everything works)
«We ordered 4 tickets, had to cancel 2 of them, the money was refunded the next day.»
- ★App stability, no lags
«Convenient app, doesn't hang.»