DiDi China: Ride Hailing
★ 3.1What it actually doesDiDi is a taxi-booking app for China with English language support for foreign users, functional in major cities but experiencing issues with location detection, payment systems and stability.
Actually does
- ✓Ride-sharing95% of reviews
- ✓Push Notifications(bonus)8% of reviews
- ✓Messaging10% of reviews
- ✓Multi-currency20% of reviews
Claimed, but not confirmed by reviews
- ⚠Payment Tracking
- ⚠Turn-by-turn nav
- ⚠Customer Support
Common complaints
- ✗Discrepancy between quoted and actual trip cost25% of mentions
«with cash payment the price is one thing, but in reality it can be twice as expensive because the driver charges by the meter»
- ✗Map constantly changes zoom level and destination point selection is impossible18% of mentions
«Inconvenient to select location and destination on the map. The zoom constantly changes automatically and the map goes crazy. Literally impossible to select a destination point.»
- ✗Phone number verification issues (voice call instead of SMS, app crashes during code entry)12% of mentions
«There is no SMS option, only a voice call in a language I don't understand»
- ✗Slow and ineffective customer support10% of mentions
«Support is complicated, you have to wait a long time for a reply and keep the chat open»
- ✗Missing Russian localization (English and Chinese only)15% of mentions
«Arrived in Kazan, but where is it? Russian in the app?»
What people praise
- ★High geolocation accuracy (up to 2 meters)
«geolocation system, accuracy up to two meters»
- ★Exact trip cost visible in advance (when working)
«and what's surprising is you know your route cost in advance»
- ★Fast taxi dispatch and driver matching
«Fast dispatch, good cars»
- ★Works stably in major Chinese cities
«Works stably in China»
- ★Low taxi prices in China
«three times cheaper than regular taxi in China»