ECCO Russia
★ 4.7What it actually doesMobile app for purchasing ECCO footwear: product catalog with photos, filtering by characteristics, order checkout, courier delivery or pickup, payment on delivery or in-app.
Actually does
- ✓Product Catalog80% of reviews
- ✓Product Search(bonus)50% of reviews
- ✓Order Management(bonus)60% of reviews
- ✓Order Tracking(bonus)40% of reviews
- ✓Payment Tracking(bonus)30% of reviews
- ✓Loyalty Program(bonus)10% of reviews
- ✓Customer Support(bonus)15% of reviews
- ✓Push Notifications(bonus)15% of reviews
- ✓Store Locator(bonus)10% of reviews
Common complaints
- ✗Support team doesn't respond to requests, moderates honest reviews about defects10% of mentions
«No response from support for over three weeks»
- ✗Endless SMS permission request loop on login when Google Play is restricted5% of mentions
«When trying to log in, a system popup keeps appearing asking for permissions»
- ✗Intrusive targeted ads, even for irrelevant shoe styles7% of mentions
«Why do you keep showing me ads for women's and children's shoes?»
- ✗App crashes, especially when accessing profile10% of mentions
«Crashes frequently»
What people praise
- ★Beautiful, intuitive design and interface
«Very beautiful app... I really like it, everything is done beautifully and thoughtfully»
- ★High-quality, stylish product photos (like a magazine, not a storefront)
«Really liked the catalog, doesn't look like a storefront... Beautiful high-quality photos»
- ★Stable app performance, profile data and favorites saved
«Works well... The only shoe store app that works without any issues»
- ★Fast delivery by courier from other stores, polite couriers
«They delivered it on time, the couriers are very pleasant, they give you time to try things on calmly»
- ★Flexible payment options (cash on delivery or in-app)
«Money was debited, everything went smoothly»