Яндекс Маркет: онлайн-магазин

Actually does

• ✓Marketplace80% of reviews
• ✓AI assistant10% of reviews
• ✓Простой возврат товаров онлайн5% of reviews
• ✓Пункты выдачи (ПВЗ) с примерочными8% of reviews
• ✓Recurring payments(bonus)10% of reviews

Claimed, but not confirmed by reviews

• ⚠Food delivery
• ⚠Price comparison
• ⚠Loyalty cards
• ⚠Доставка по клику (выбор времени)
• ⚠Чат-поддержка с реальными людьми

Common complaints

• ✗Widespread delivery delays (week-long delays, failure to meet promised time)22% of mentions

  «They deliver the order almost a week late. I won't use Yandex anymore.»

• ✗Unauthorized charges (Yandex.Split, Plus subscription, hidden fees)14% of mentions

  «Unfortunately I used the Yandex.Split service and really regretted it. The charges don't stop.»

• ✗Frequent app crashes, freezes, slow loading, UI glitches18% of mentions

  «I gave it 1 star because Yandex Market very often doesn't load at all!»

• ✗Ineffective customer support, doesn't help resolve issues, protects seller over customer16% of mentions

  «the intelligence of the employees responding in the chat doesn't allow them to formulate a proper response»

• ✗Defective products received, items different from order, lots of Chinese content12% of mentions

  «defective products are being sold and not only that, you also receive something different from what you ordered»

What people praise

• ★Wide selection of products, convenient search (when it works), different categories

  «I really like the purchase terms, selection, and overall it's a very convenient app»

• ★Convenient payment options (Yandex.Plus points, installments, fast payments)

  «Easy to set up filters and convenient to pay with Yandex Plus points!»

• ★Fast delivery (when it works)

  «As always, everything is fast and great»

• ★Intuitive interface and convenient navigation

  «everything is intuitive»

• ★Authentic customer reviews help with product selection

  «Photos/videos from reviews»

Where to install