Zarina — одежда и аксессуары
★ 4.6What it actually doesZARINA — women's and men's clothing from a Russian brand.
Actually does
- ✓Marketplace95% of reviews
- ✓Product Catalog80% of reviews
- ✓Order Management85% of reviews
- ✓Order Tracking35% of reviews
- ✓Food delivery70% of reviews
- ✓Loyalty Program30% of reviews
- ✓Customer Support40% of reviews
- ✓Push Notifications(bonus)20% of reviews
- ✓Multi-account20% of reviews
Claimed, but not confirmed by reviews
- ⚠Product Search
- ⚠Wishlist
- ⚠Payment Tracking
Common complaints
- ✗Critical payment errors in the app72% of mentions
«Payment in the app doesn't work with bank card. When contacting support - they just close the request without any response. The app is extremely raw»
- ✗Mass order cancellations after payment due to inventory desync60% of mentions
«You order things, spend time, arrange delivery - an hour later you get a cancellation and it turns out the items are not in stock»
- ✗Frequent crashes, freezes, and loading errors55% of mentions
«The app often doesn't load pages, shows an error, or crashes. Messages appear saying 'check your connection or disable VPN'»
- ✗Ineffective customer support (phone-only, requests closed without resolution)40% of mentions
«It's not convenient. You can only reach support by phone. Returning a just-ordered item also has to be done through support»
- ✗Outdated inventory data in the catalog45% of mentions
«I order an item, pay online, and choose pickup from the store the app suggests. As a result—the order is cancelled, supposedly the item is out of stock, even though it's still listed in the catalog as 'in stock'»
What people praise
- ★Product quality and style consistency
«For several collections now, Zarina store has been my main wardrobe source. Very satisfied that quality keeps growing from collection to collection»
- ★Brand loyalty and appealing style
«Wonderful store. Quality products. I've been shopping here for 12 years»
- ★App works stably after update
«Great app, everything works stably. I bought myself a few things) delivered quickly»
- ★Democratic and competitive pricing
«Prices and quality are great»
- ★Delivery available without mandatory prepayment
«Everything is easy and clear and there's no mandatory prepayment»