М.Видео - онлайн маркет
★ 4.7What it actually doesOnline marketplace M.Video with product catalog and delivery, without function verification in user reviews.
Actually does
- ✓Marketplace90% of reviews
- ✓Product Search60% of reviews
- ✓Loyalty Program85% of reviews
- ✓Order Tracking40% of reviews
- ✓Push Notifications(bonus)30% of reviews
- ✓Cashback and Rewards80% of reviews
- ✓Customer Support(bonus)50% of reviews
- ✓Food delivery40% of reviews
- ✓Available in Russia20% of reviews
Common complaints
- ✗Deceptive loyalty program: unable to redeem promised bonus percentage75% of mentions
«I chose a smartphone for 108,000, I can only redeem 3,200 points. What's this horror? The terms say up to 30% cashback, but in reality it's 5-10%.»
- ✗Orders cancelled without notification, money not refunded25% of mentions
«After payment, I received a notification that the item is unavailable. The app showed the product was in stock and could be picked up the same day. The money was not refunded.»
- ✗Crashes and bugs after updates (favorites not opening, display errors)40% of mentions
«After the update, the favorites button doesn't work. I'm seeing this isn't just my problem. Can't access favorites.»
- ✗Incorrect display of product availability and geolocation35% of mentions
«After the latest update, it stopped showing products in my city. You change the city to the regional center and everything works fine, but I can't order to my city.»
- ✗Excessive number of promotional notifications (5-6 per day)15% of mentions
«5-6 promotional notifications a day, I'm deleting the app! I'm getting promotional notifications I didn't subscribe to and I don't know where to turn them off.»
What people praise
- ★Wide range of products (especially electronics and home appliances)
«Great store. The app interface is very convenient. Everything is intuitive. Great sections like 'Recommendations', 'New Items', 'Trending'.»
- ★Intuitive and user-friendly app interface
«The app interface is very convenient. Everything is intuitive.»
- ★Product quality, consistency of purchases
«Quality product always, we've bought electronics 5 times already with no defects. Excellent quality.»
- ★Core app functionality works stably (when no updates are pending)
«The app works normally. The app works smoothly.»
- ★Fast delivery and ability to pick up items from store
«You can pick it up in 15 minutes! I bought the item from the store where I tried to reserve and purchase it.»