Careem: Taxi, Food & Delivery
★ 3.5What it actually doesCareem is a multi-function super app for the MENA region that allows users to book taxis, order food and grocery delivery, and send money transfers, but suffers from pricing, support, and subscription issues.
Actually does
- ✓Ride-sharing80% of reviews
- ✓Food delivery40% of reviews
- ✓Grocery delivery30% of reviews
- ✓Order Tracking20% of reviews
- ✓Subscription40% of reviews
- ✓Russian localization(bonus)60% of reviews
- ✓Customer Support(bonus)30% of reviews
Claimed, but not confirmed by reviews
- ⚠P2P payments
- ⚠Gig work
- ⚠Recurring payments
- ⚠Услуги на дому (уборка, спа, красота)
Common complaints
- ✗Cannot cancel Careem Plus subscription and it continues charging25% of mentions
«After you leave the country where the app operates, you cannot cancel the subscription and it quietly continues to charge your money. To cancel it, you have to select the country where you set it up and only then the cancellation menu becomes visible»
- ✗Hidden fees and mismatch between stated and actual prices20% of mentions
«Very expensive taxi, and the stated prices don't match reality. Always higher! The app misleads you with the final amount»
- ✗Inadequate and irresponsible customer support20% of mentions
«Worst support. Despite providing screenshots and chat history, Careem support sent repeated copy-paste replies.»
- ✗Orders delivered do not arrive or arrive with delays15% of mentions
«The delivery man was 1 hour late, then he didn't answer the phone and in the end he marked it as delivered in the system, but he didn't even come to my house!»
- ✗Intrusive full-screen ads in the app interface10% of mentions
«Who came up with the idea of full-screen ads when someone is trying to find a location?!»
What people praise
- ★Good overall functionality of the app
«Very good app, cool, awesome»
- ★Convenience of booking a taxi and fast driver service
«Generally the app is ok. The driver can direct all the front air conditioners.»
- ★Generally acceptable prices for services (when honestly stated)
«the prices are good»
- ★Sometimes quick problem resolution by support
«Thanks they fixed it. Thank you to the Careem team for resolving my issue»