OZON: товары, одежда, билеты
★ 4.8What it actually doesOZON is a Russian marketplace for goods delivery (clothing, electronics, food) that experiences outages, frequent lag and crashes; delivery is promised to be fast, but reviews report delays and sizing issues.
Actually does
- ✓Flight search
- ✓Product Search(bonus)15% of reviews
- ✓Marketplace90% of reviews
- ✓Food delivery15% of reviews
- ✓Subscription10% of reviews
- ✓Система возвратов и обмена товаров(bonus)15% of reviews
- ✓Отзывы и рейтинги товаров и продавцов(bonus)20% of reviews
- ✓Installment Payments(bonus)10% of reviews
Common complaints
- ✗Misleading OZON Premium terms (paid subscription doesn't deliver on promises)10% of mentions
«They claim items costing 500r or more are delivered for free. But in reality the item arrives not at the pickup point»
- ✗Issues with Chinese sellers (counterfeit goods, lack of quality control)15% of mentions
«there are almost no Ozon pickup points left in the city. scammers are fooling people through you. you shouldn't have let China in»
- ✗Poor delivery quality, delays and sizing errors20% of mentions
«it takes a long time to wait and often the wrong size arrives»
- ✗Difficulty and high cost of returning goods10% of mentions
«sending back to the post office costs twice as much as the item itself»
- ✗App crashes, freezes, endless loading, lag25% of mentions
«The app crashes and freezes started before the May holidays and they keep happening»
What people praise
- ★Convenient app interface
«the app is great 👍 very convenient»
- ★Wide selection of goods and low prices
«the items themselves are inexpensive»
- ★Overall satisfaction with the service (generally likes the marketplace)
«Everything is good! Great marketplace!»
- ★No ads in the app
«the app is great without ads»
- ★Fast delivery (advertised, though criticized in reviews)