Мой АШАН доставка продуктов
★ 4.2What it actually doesMy АШАН mobile app — all promotions and discounts from the АШАН network, new loyalty program, ordering favorite products from the nearest store with home delivery, shopping without queues.
Actually does
- ✓Investing
- ✓Grocery delivery60% of reviews
- ✓Marketplace40% of reviews
- ✓Loyalty Program25% of reviews
- ✓Cashback and Rewards20% of reviews
- ✓Product Catalog15% of reviews
- ✓Biometric Authentication(bonus)30% of reviews
- ✓Customer Support15% of reviews
- ✓Russian localization30% of reviews
Claimed, but not confirmed by reviews
- ⚠Order Tracking
- ⚠QR scanner
- ⚠Сканирование цен товаров в магазине
Common complaints
- ✗Delivery is systematically late, orders are mixed up, goods are not delivered or arrive 2+ times later than scheduled30% of mentions
«Order packed at 10 AM, delivery scheduled for 11:00 - 14:00. It's 16:07, all plans are ruined»
- ✗Lack of synchronization between app and store: order shown as picked in the app, but doesn't exist in store and isn't being picked15% of mentions
«No connection between the app and store. The order was marked as being picked in the app. But nothing was picked in the store»
- ✗Frequent authorization issues: SMS arrives with 3-4 minute delay (but the input window is 1 min), app forgets user, requires reverification25% of mentions
«Impossible to wait for SMS for authorization. The app gives 1 minute to enter the code, but the SMS arrives in 3-4 minutes»
- ✗App crashes frequently: during catalog loading, when viewing order history, during login. Servers are overwhelmed.35% of mentions
«In the new version the app crashes when you try to check the contents of your past order»
- ✗Cannot return low-quality goods or lost orders through the app. Customer support refuses claims indiscriminately.15% of mentions
«Cannot leave a review about substandard goods. Cannot process a return»
What people praise
- ★Large selection of products (70,000+), including fresh produce, household chemicals, and home goods
«Large selection of home goods»
- ★Convenient interface and fast product search, simple ordering process
«The app is very convenient»
- ★Prices in the app match store prices, current promotions are always visible
- ★Cashback rewards program with points up to 70% for certain products